Frequently asked questions

It is software developed by HolisDev that installs on your Windows or macOS computer. It exports the documents of a case file you consult on JustOnWeb as PDFs, rebuilding the registry tree on your disk. It is not an online service. Your documents pass through no server: that is our guarantee.

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greffo only does what you could do by hand, document by document: you sign in yourself with itsme®, on case files to which you have legitimate access. It unlocks nothing and reaches nothing you could not reach yourself. You remain responsible for exporting only your own case files, with your own identity.

No. greffo is independent software, published by HolisDev SRL. It is neither published, nor approved, nor affiliated with the FPS Justice or JustOnWeb.

No. The export browser is built into the software: one file to install, nothing else.

Yes. At every launch, greffo checks whether a newer version exists and applies it automatically: nothing to reinstall, nothing to watch.

Updates are included in the subscription, at no extra cost, and they do not bring fixes alone: new features arrive through the same channel, with nothing further to buy. When JustOnWeb changes, the adaptation follows that same path.

English, French, Dutch and German: the software, its guide and this site.

Yes. Keep your exports wherever you like, including in a synchronised folder. A single path that is too long is enough to stop the synchronisation of an entire OneDrive, so greffo writes names that get through: every document stays under 259 characters, without the characters SharePoint rejects or names a Mac would show as a file, with a margin for filing the case in your client’s folder afterwards.

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Yes. The " Search and combine" button in the panel opens the documents of the case file, arranged in folders in JustOnWeb’s order, with the registry’s full titles, even when the name on the disk had to be shortened. Type a few letters in the field at the top (a number, a date, a word): only the documents that carry them stay on screen, ignoring accents and capitals. A click on the title opens the document in greffo; the PDF button opens it with the computer’s PDF reader.

For a case file that is not open on JustOnWeb: the 📁 button of the panel (or the ⚙ menu), "📁 Find my case files", and " Search and combine" on its line.

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Yes. On the same page, tick a whole folder or any document, untick the ones you do not need, then click "Combine into a PDF": a single PDF, in case-file order, with a cover page and a fold-over title page for each folder, ready to print in one go or to attach to an e-mail. The documents themselves are not modified.

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Directly in the software, after installing it on your computer. Download greffo: on first launch, it offers the fourteen-day trial and asks for your name and your email address, nothing else. No bank card.

To cover two working weeks: the trial survives a week of hearings, and time remains for a case file to come in. It is valid once per computer.

greffo refuses new exports, nothing more. The PDFs already exported are on your disk and can be read without greffo. To carry on: the ⚙ menu, then "💳 My subscription", and choose the subscription that suits you: you keep the same key. That is all!

No: opening the trial is the only moment that requires our server to answer. If the message invites you to try again in a moment, it is a passing unavailability, not a refusal.

A computer. Your subscription allows a chosen number of them, and the same key serves all: you paste it on each machine, there is nothing else to create. No account, no password: the key is the pass, keep it to yourself.

From the software: ⚙, then "🔓 Switch computer" on the old machine, or from the new machine if the old one is lost, stolen or broken: greffo shows the seats in use and offers to release one. Two changes are free, then one every thirty days; the screen shows the date of the next possible change.

greffo keeps working: the licence is verified by a signed receipt valid for seven days, renewed automatically, with a grace period up to fourteen days if the server does not answer. An outage on our side does not stop you.

It is in the email received at purchase, and it also shows in the software, ⚙ menu. If you cannot find it anywhere, write to support@holisdev.be.

Online, at any time, from the software: ⚙, then "💳 My subscription". Cancelling takes effect at the end of the paid period; until then, everything works. Your PDFs stay readable afterwards, they are ordinary files on your disk.

Credit or debit card (Visa, Mastercard), or SEPA direct debit, on Stripe’s secure page. Our servers never see your card or your IBAN.

By card, your key appears immediately. By direct debit, the payment takes a few business days: your key reaches you by email as soon as it is confirmed.

An invoice is issued at every due date. You can find it at any time from the ⚙ menu, "💳 My subscription".

The exact list: your name, your email address, your language and a hashed identifier of your computer, with its operating system (Windows or macOS). That is what concerns your licence, and nothing else. No document, no case number, no label, no activity record. The detail is in the privacy policy.

greffo is designed so that no data covered by professional secrecy is transmitted to the publisher: the content of the documents passes through no server, and there is no record of your activity.

Never. You sign in yourself, with itsme®, in the window greffo opens. Authentication stays between you and JustOnWeb.

Double-click "Reinitialiser", then start again and sign in.

Reload the JustOnWeb page, sign in again, click again. Everything already downloaded is kept, and nothing is fetched again needlessly.

The report names it: nothing goes missing in silence. Run the export again, greffo retries. Empty folders are flagged separately and recreated empty: they are not missing documents.

The external drive or network share is disconnected. Reconnect it: nothing is lost.

Open your case file until the list of documents is visible. If the message does not change, reload the page.

This message comes from Windows 11, which blocks programs it cannot identify. The first installations of greffo were not yet digitally signed; greffo now is, in the name of HolisDev, its publisher.

Simply reinstall greffo: download it again from the Download page, then double-click the file to install it over the old one. No need to uninstall first: your exported case files, your licence and your settings are kept.

greffo depends on a third-party portal whose availability and evolutions the publisher does not control. When the portal changes, we publish an update; updates are included and applied automatically.