FAQ
Frequently asked questions
Precise answers. Where something has a limit, it is written.
The product
What is greffo, exactly?
It is software developed by HolisDev that installs on your Windows or macOS computer. It exports the documents of a case file you consult on JustOnWeb as PDFs, rebuilding the registry tree on your disk. It is not an online service. Your documents pass through no server: that is our guarantee.
Is it legal?
greffo only does what you could do by hand, document by document: you sign in yourself with itsme®, on case files to which you have legitimate access. It unlocks nothing and reaches nothing you could not reach yourself. You remain responsible for exporting only your own case files, with your own identity.
Is greffo linked to the FPS Justice or JustOnWeb?
No. greffo is independent software, published by HolisDev SRL. It is neither published, nor approved, nor affiliated with the FPS Justice or JustOnWeb.
Does anything else need to be installed?
No. The export browser is built into the software: one file to install, nothing else.
Does greffo update itself?
Yes. At every launch, greffo checks whether a newer version exists and applies it automatically: nothing to reinstall, nothing to watch.
Updates are included in the subscription, at no extra cost, and they do not bring fixes alone: new features arrive through the same channel, with nothing further to buy. When JustOnWeb changes, the adaptation follows that same path.
In which languages does greffo exist?
English, French, Dutch and German: the software, its guide and this site.
The free trial
How does the trial open?
Directly in the software, after installing it on your computer. Download greffo: on first launch, it offers the fourteen-day trial and asks for your name and your email address, nothing else. No bank card.
Why fourteen days?
To cover two working weeks: the trial survives a week of hearings, and time remains for a case file to come in. It is valid once per computer.
What happens after the fourteen days?
greffo refuses new exports, nothing more. The PDFs already exported are on your disk and can be read without greffo. To carry on: the ⚙ menu, then "My subscription", and choose the subscription that suits you: you keep the same key. That is all!
Does the trial open even if your servers are down?
No: opening the trial is the only moment that requires our server to answer. If the message invites you to try again in a moment, it is a passing unavailability, not a refusal.
The licence and the seats
What is a seat?
A computer. Your subscription allows a chosen number of them, and the same key serves all: you paste it on each machine, there is nothing else to create. No account, no password: the key is the pass, keep it to yourself.
I am switching computer: how?
From the software: ⚙, then "Switch computer" on the old machine, or from the new machine if the old one is lost, stolen or broken: greffo shows the seats in use and offers to release one. Two changes are free, then one every thirty days; the screen shows the date of the next possible change.
And without a network, or if your servers go down?
greffo keeps working: the licence is verified by a signed receipt valid for seven days, renewed automatically, with a grace period up to fourteen days if the server does not answer. An outage on our side does not stop you.
I lost my key.
It is in the email received at purchase, and it also shows in the software, ⚙ menu. If you cannot find it anywhere, write to support@holisdev.be.
How do I cancel?
Online, at any time, from the software: ⚙, then "My subscription". Cancelling takes effect at the end of the paid period; until then, everything works. Your PDFs stay readable afterwards, they are ordinary files on your disk.
Which payment methods?
Credit or debit card (Visa, Mastercard), or SEPA direct debit, on Stripe’s secure page. Our servers never see your card or your IBAN.
By card, your key appears immediately. By direct debit, the payment takes a few business days: your key reaches you by email as soon as it is confirmed.
And the invoice?
An invoice is issued at every due date. You can find it at any time from the ⚙ menu, "My subscription".
The data
What leaves my computer?
The exact list: your name, your email address and a hashed identifier of your computer. That is what is needed to activate and verify the licence, and nothing else. No document, no case number, no label, no activity record. The detail is in the privacy policy.
And my professional secrecy?
greffo is designed so that no data covered by professional secrecy is transmitted to the publisher: the content of the documents passes through no server, and there is no record of your activity.
Do I have to give greffo my credentials?
Never. You sign in yourself, with itsme®, in the window greffo opens. Authentication stays between you and JustOnWeb.
Troubleshooting
The site refuses the sign-in (error 401).
Double-click "Reinitialiser", then start again and sign in.
"Session expired" during the export.
Reload the JustOnWeb page, sign in again, click again. Everything already downloaded is kept, and nothing is fetched again needlessly.
A document is missing from the summary.
The report names it: nothing goes missing in silence. Run the export again, greffo retries. Empty folders are flagged separately and recreated empty: they are not missing documents.
"The location is not reachable".
The external drive or network share is disconnected. Reconnect it: nothing is lost.
The green button does not appear.
Open your case file until the list of documents is visible. If the message does not change, reload the page.
If JustOnWeb changes
The portal evolves: does greffo follow?
greffo depends on a third-party portal whose availability and evolutions the publisher does not control. When the portal changes, we publish an update; updates are included and applied automatically.
Another question? Write to support@holisdev.be
The next case file can export itself in one click.
Download greffo and open the trial: fourteen days, no bank card.