Terms of sale
These terms govern the purchase and use of the greffo software. By ticking the acceptance box, in the software or on the purchase page, you accept them together with the privacy policy that follows.
1. The publisher and seller
greffo is published and sold by HolisDev SRL, Rue Toots Thielemans 15A, 1190 Forest, Belgium. Company number: 1002.578.439. VAT number: BE 1002.578.439. Contact: support@holisdev.be.
2. The subject
greffo is software installed on your computer (Windows or macOS) that exports to PDF, locally, the documents of judicial case files you consult on JustOnWeb, the portal of the FPS Justice. It is not an online service, and it is not legal advice. The subscription concerns a licence to use, not a transfer of the software.
greffo, its code and its documentation remain the property of HolisDev SRL. The licence allows you to use the software for your own case files, for the duration of the trial or the subscription. Except where the law expressly permits it in a way that no contract can exclude, you may not reproduce, modify or decompile the software, reuse its code or structure in another product, or circumvent the licence check.
3. Formation of the contract
The contract is formed at payment, made online on Stripe’s secure page, from this site or from the software. The licence key is delivered as soon as the payment is confirmed: by card, it appears on screen immediately and is sent to you by email; by direct debit (SEPA), confirmation takes a few business days, and the key is sent to you by email as soon as it arrives. This key is your access to the product: keep it, and do not share it beyond your own seats.
4. Prices
Prices are shown excluding VAT. Belgian VAT at 21% is added on the payment page; for a taxable person from another EU country with a valid VAT number, the reverse charge applies. The applicable price is the one shown at the time of ordering. An invoice is issued at every due date.
5. Duration and renewal
The subscription is monthly or yearly, at your choice, and renews tacitly at each due date. Cancelling is done online, at any time, from the software (⚙ menu, "💳 My subscription"), with no notice period and no reason required. It takes effect at the end of the period already paid: until then, the software works normally, and no further payment is taken.
6. Right of withdrawal
greffo is aimed at legal professionals acting for professional purposes. The fourteen-day right of withdrawal that the Code of Economic Law reserves for consumers therefore does not apply as of right.
Should the buyer nevertheless act as a consumer, the supply of digital content not delivered on a tangible medium falls outside that right where performance has begun with the buyer’s prior and express consent, and where the buyer has acknowledged losing the right (article VI.53, 13° of the Belgian Code of Economic Law). By accepting these terms when you place your order, you ask that performance begin as soon as the licence key is delivered, and you acknowledge that you thereby lose your fourteen-day right of withdrawal. That acknowledgment is recorded at every order, with its date.
The free fourteen-day trial, opened from the software without payment or bank card, allows the product to be tested before any commitment.
7. The licence and the seats
A seat corresponds to one computer. The subscription allows the number of seats subscribed, with a single key for all of them. Switching computer is done from the software, self-service: two changes are free, then one per thirty-day period. The key may not be shared or used beyond the subscribed seats.
8. Your obligations
You export only case files to which you have legitimate access, signing in with your own itsme® identity, and you comply with the terms of use of JustOnWeb. You are solely responsible for the use of the exported documents and for their safekeeping.
9. Updates and support
Updates released during the term of the subscription are included at no extra cost and are applied automatically. Should a major evolution one day constitute a separate product, it could be the subject of a distinct upgrade offer: it would never be imposed during a period already paid for.
Email support is included in every licence, with no paid option. The publisher undertakes to take up any request within two business days; that time applies to taking the request in hand, not to the fix, which depends on the nature of the problem. The publisher declares that the content of the exported documents passes through none of its servers.
10. Dependence on JustOnWeb
greffo works in contact with JustOnWeb, the portal of the FPS Justice, whose operation, availability and evolutions the publisher does not control. Compatibility is tested against the state of the portal as at 15 April 2026; beyond that it cannot be guaranteed.
Any change to the portal, whether to the interface, to the access and identification mechanisms, to the security measures, to the PDF viewer, to a programming interface or to any other technical component, may interrupt the operation of the software. The publisher guarantees neither its continuity nor an immediate or future compatibility.
The publisher adapts the software as far as it can, with no commitment as to time and no obligation of result. A suspension or an end of service resulting from the unavailability of the portal, or from a decision of the FPS Justice to change or to close access to it, gives rise to no refund and no compensation. Where the portal remains reachable by hand and the software no longer exports, article 11 applies. You remain free to cancel at any time, under article 5: the subscription then ends at the end of the period already paid for.
11. The pro rata refund
Article 10 states that the publisher does not control JustOnWeb. This article states who bears the cost when the software no longer does its work. Two situations must be told apart, and they do not call for the same answer.
The portal is unavailable: an outage, maintenance, or a decision of the FPS Justice to change or to close access to it. The publisher does not operate the portal and does not sell it: this situation gives rise to no refund and no compensation, in accordance with article 10.
The portal responds, but greffo no longer exports: the publisher fixes the software, failing which it refunds the unused part of your subscription, on the terms set out below.
On screen, these two situations look alike. The test that tells them apart must therefore be one you can carry out yourself, without having to take the publisher at its word, and it fits in one question: does the portal respond by hand, in an ordinary browser, with the same itsme® identity? If it does not respond, the first situation applies. If it responds and greffo does not export, the second applies. That test follows from the very design of the software, which automates only gestures you could perform yourself, document by document: if the manual gesture goes through and greffo fails, the gap is on the publisher’s side.
The right to a refund opens when the software remains unusable for fifteen consecutive calendar days while the portal remains reachable by hand. The publisher makes no commitment as to any time for correction: the time a diagnosis takes cannot be promised. Those fifteen days are therefore not a promise of repair, but the point beyond which you stop paying for software that is of no use.
The pro rata runs from the first day of unavailability, not from your request. You are to pay neither for the fifteen days of waiting, nor for the time you take to claim. The refund covers the part of the paid period running from that first day to its end.
Exercising this right terminates the subscription; it does not suspend it. The refund is made to the original means of payment, which is its only possible destination. It applies to the monthly subscription as well as to the yearly one.
Excluded are unavailabilities that are not the publisher’s doing: those arising from your own computer, in particular the absence of an internet connection or a machine out of service, the loss or the revocation of your itsme® identity, and the loss of your access rights to the case file at the registry.
This article is not a guarantee of result as to the completeness of an export. greffo names the documents it could not retrieve: that is an obligation to report, not a promise that everything will always come out.
12. Liability
The software is supplied as it is, in the state described on this site and in its documentation. The publisher does not warrant that it will suit a particular use you may make of it, nor that it will run without interruption.
The publisher’s liability, all causes combined, is limited to the amount you paid over the last twelve months. Indirect damage, in particular loss of time, of data, of clients or of opportunity, is excluded. The publisher is not answerable for the changes the FPS Justice makes to JustOnWeb, nor for their effects on the software.
You remain solely responsible for the safekeeping and the verification of your documents: the report produced after each export names what was downloaded and what is missing, and it is up to you to read it.
None of these limits applies in the case of fraud, of gross negligence, or for personal injury: Belgian law does not allow it.
13. Data
The processing of data is described in the privacy policy, which forms part of these terms.
14. Applicable law
These terms are governed by Belgian law. Any dispute falls within the jurisdiction of the French-speaking courts of the judicial district of Brussels.